Refund Policy and Terms of Service

Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers.

Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.

If an item is found to be defective within 30 days of purchase, we will replace it with the same item. Please contact us at info@vibebox.ca if you have any issues.